PhD student Jon Mills publishes paper on patient-centered medical homes

Jon Mills – HSR PhD student

Jon Mills conducted a study examining the impact of various aspects of Patient-Centered Medical Homes (PCMH) on patient satisfaction with care for diabetes patients. PCMH are medical practices structured to provide access to comprehensive quality care that is oriented toward a whole-person approach to patient care. These practices are well-suited to providing care for chronic medical conditions such as diabetes. Analyzing data from a survey of patients with type 2 diabetes who were seen at four PCMHs, Mills found that physician-patient interaction domains, such as communication, comprehensive knowledge, and interpersonal treatment were all strongly associated with patient satisfaction with care. These patient-physician interaction aspects of care were the strongest contributors to patient satisfaction with care. Understanding which aspects of patient care most strongly influences patient’s satisfaction can help physicians identify areas of improvement for their practice.